Refund Policy
1. General Refund Policy
We understand that circumstances may change, and we offer refund options based on specific conditions. Refund requests must be submitted within the allowed timeframe and will be reviewed on a case-by-case basis.
Refunds may be considered under the following conditions:
Cancellation requests made within the required timeframe (see section 2).
Technical issues that prevent access to paid services (subject to verification).
Duplicate payments due to system errors.
Refunds are not guaranteed for completed services or late cancellations.
2. Eligibility for Refunds
Refund eligibility depends on the type of legal service you requested:
Consultations & Legal Services
Full Refund: If canceled at least 48 hours before the scheduled consultation.
Partial Refund (50%): If canceled within 24 hours before the consultation.
No Refund: If you fail to attend the consultation without prior cancellation.
Document Preparation Services
Refunds Allowed: If the request is canceled before work has commenced on the document.
No Refund: Once document preparation has started or been completed.
Technical Issues
If technical problems prevent access to a scheduled online consultation, contact our support team within 24 hours for troubleshooting.
If the issue cannot be resolved, a refund or rescheduling option will be provided.
Duplicate Payments
If you were charged multiple times for the same service, we will issue a full refund for the duplicate transaction.
3. Non-Refundable Circumstances
Refunds will not be granted under the following conditions:
Failure to Attend: No refunds for missed scheduled consultations without prior cancellation.
Completed Services: Refunds are not available once legal services or document preparation have been provided.
Personal Preferences: Changes in personal circumstances or preferences after purchase.
Policy Violations: If access to services is revoked due to a violation of our Terms & Conditions, no refund will be issued.
4. Refund Request Process
To request a refund, follow these steps:
Submit a Request: Send an email to [email protected] with the following details:
Full Name
Service Name & Date
Reason for Refund Request
Review Process: Refund requests are reviewed within 5-7 business days.
Approval & Processing: If approved, refunds are issued to the original payment method. Processing times may vary depending on your bank.
5. Processing and Payment Methods
Refunds will be issued using the original payment method.
Processing typically takes 5-10 business days after approval.
If you do not receive your refund within this timeframe, check with your payment provider before contacting us.
6. Changes to This Policy
We may update this Refund Policy as needed. Any modifications will be posted on this page with an updated effective date. Users are encouraged to review this policy periodically. Continued use of our services implies acceptance of any changes.
7. Contact Us
For any refund-related inquiries, please contact us at:
📞 Phone: +44 207 319 6485
📍 Address: Petty France, London SW1H 9AJ, United Kingdom
📧 Email: [email protected]